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Customer Service Representative
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Liquid Env Solutions of Illinois
Wyoming, MI (In Person)
$41,600 Salary, Full-Time
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Job Description
Customer Service Representative at Liquid Env Solutions of Illinois Customer Service Representative at Liquid Env Solutions of Illinois in Wyoming, Michigan Posted in 13 days ago.
Type:
Full-Time Job Description:
Customer Solutions & Dispatcher Role Location:
Grand Rapids locationSchedule:
Full-time, 8:00 AM- 4:00 PM, Monday through
Friday Pay:
Starting at $20/hrJob Summary:
We are seeking a motivated and organized professional to fill a dual-role position combining Customer Solutions Representative and Dispatcher responsibilities. This individual will play a key role in ensuring customer satisfaction and efficient operations by managing customer communications and coordinating service schedules for our drivers. This position requires a proactive, self-starter with excellent communication, problem-solving, and organizational skills.Responsibilities:
Customer Solutions:
- Manage daily customer interactions (inbound/outbound calls, emails, SMS, and chat) in a professional and friendly manner.
- Listen to and address customer inquiries, complaints, and requests with high levels of professionalism and satisfaction.
- Use case management systems to document, track, and resolve customer concerns.
- Confirm understanding of customer needs to provide tailored solutions.
Dispatching:
- Coordinate daily activities and schedules for drivers to ensure productivity and quality.
- Optimize routing and dispatch efficiencies for service calls across various divisions.
- Respond promptly to service requests, complaints, and concerns to ensure timely resolution.
- Maintain compliance with safety standards, including hours of service for drivers.
- Manage weekend and on-call driver schedules as needed.
Qualifications:
Experience:
- 1 year of phone-based customer service or dispatching experience (preferred in HVAC, plumbing, or similar trade industries).
- Experience with multi-line phone systems and scheduling software.
Skills:
- Strong verbal, written, and analytical communication skills.
- Proficient in Microsoft Office (Outlook, Excel, Word).
- Geographic knowledge of the Fraser, MI area and surrounding regions.
- Exceptional multitasking and problem-solving abilities.
- Ability to work efficiently both independently and as part of a team.
Benefits:
Comprehensive Benefits Package:
- 401(k) with matching.
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- Employee referral program.
Growth Opportunities:
Professional development and advancement within the company.