Service Writer

Service Writer Zeeland, MI Job Details Full-time 17 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Qualifications Service writing Customer communication Stakeholder engagement Sales proposal development Customer relationship building Customer service Mid-level High school diploma or GED Cross-selling Inside sales Proposal writing Cross-functional collaboration Associate's degree 2 years Stakeholder relationship building Cross-functional communication Stakeholder management Full Job Description We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. Our success is directly tied to our employees' professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people's lives and their own. The Service Writer is responsible for working cross-functionally to develop customer proposals. This person owns the service repair proposal process from start to finish by guiding the customer through the repair process and offering the most effective solution to the problem. The inside sales representative should follow up on all active proposals promptly. Essential Duties and Responsibilities Ensure all service repair proposals meet the minimum expected margins. Foster and maintain a professional relationship with the operations team, service supervisors, and technicians to ensure high customer service and communication when supporting recommendations. Ensure all sales follow-up activities occur within 2 business days of the initial proposal. Own the sales cycle process from recommendations on the dashboard to handoff to Service Operations. This includes the necessary follow-up with all stakeholders. As assigned by the Service Manager, capture upselling and cross-selling opportunities that include, but aren't limited to the following, remote monitoring, rentals, load bank testing, fuel polishing, fluid sampling, or maintenance solutions.

Minimum Qualifications:

High School Diploma or GED 2 years' experience in customer facing environment

Preferred Qualifications:

Associates degree 3-4 years' in customer facing environment

Compensation:

Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid holidays, 2 paid floating holidays and 401(k) retirement benefits.

Physical Demands :

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."