Customer Care Representative

Benefits:

Health benefit options Simple IRA Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY

I have been an American Family agent for over 30 years, building a trusted, relationship-driven agency centered on taking care of both clients and team members. We take a family-oriented approach in everything we do, treating every interaction with kindness, support, and a commitment to doing the right thing. Our core values guide how we operate every day: be kind, be honest, keep growing, speak up, and work together to win together. For our team, we offer a Simple IRA, health benefit options, PTO, paid holidays, and a strong focus on work-life balance. We also provide a consistent schedule with no nights or weekends, plus early Fridays with the office closing at 1:00 PM. Our office culture is supportive, collaborative, and values-driven. We're looking for someone who is positive, team-oriented, and aligned with our values—someone who wants to grow while being part of a team that truly cares about each other and the people we serve.

ROLE DESCRIPTION

As a Customer Care Representative with Amy Chmielewski Agency Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.