Customer Service Representative

Description We are looking for a Customer Service Representative to join a busy team in Minnesota. This contract opportunity is ideal for someone who enjoys helping customers, resolving issues, and coordinating with internal teams to keep orders and service requests moving efficiently. The person in this role will support a wide range of customer needs while maintaining accurate records and delivering clear communication across multiple channels.

Responsibilities:

• Respond to customer questions regarding orders, product details, service requests, and account-related concerns through phone and email communication.
• Resolve complaints and dispute situations with sound judgment and a strong focus on customer satisfaction.
• Work closely with departments such as sales, production, quality, engineering, procurement, and shipping to support timely and accurate fulfillment.
• Provide frontline assistance for basic product or service issues and connect customers with the appropriate internal resources when advanced support is needed.
• Review and confirm order details, pricing information, delivery methods, and other transaction-related updates through timely follow-up.
• Maintain organized and accurate documentation for customer interactions, orders, and service activity.
• Use Microsoft Office applications, including Word, Excel, and Outlook, to manage correspondence, tracking, and daily administrative tasks.
• Balance multiple priorities in a fast-paced environment while maintaining attention to detail and consistent service quality. Requirements
• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage both inbound and outbound calls while maintaining a detail-oriented and helpful approach.
• Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Experience with data entry, order processing, and general documentation tasks.
• Strong verbal and written communication skills with the ability to build positive customer relationships.
• Proven problem-solving skills, including the ability to address customer concerns and basic technical issues.
• Ability to stay organized, adjust to shifting priorities, and handle several tasks at once.
• Spanish conversational abilities are required.

Intermediate to Advanced skills. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .