Client Service Representative (CSR) - Veterinary Hospital Brooklyn Park Pet Hospital is looking for a friendly, dependable, and organized Client Service Representative (CSR) to join our team on a full-time or part-time basis. We are an AAHA-accredited, Fear Free-focused, busy and progressive veterinary hospital committed to providing excellent veterinary medicine, client education, and compassionate care to the pets and families we serve. Our CSRs are much more than the people who answer the phone or greet clients at the front desk. They are an essential part of our hospital team and play a major role in creating a positive client experience, keeping communication flowing, and helping the hospital run smoothly throughout the day. Client Service Representative (CSR) - Veterinary Hospital Brooklyn Park Pet Hospital is looking for a friendly, dependable, and organized Client Service Representative (CSR) to join our team on a full-time or part-time basis. We are an AAHA-accredited, Fear Free-focused, busy and progressive veterinary hospital committed to providing excellent veterinary medicine, client education, and compassionate care to the pets and families we serve. Our CSRs are much more than the people who answer the phone or greet clients at the front desk. They are an essential part of our hospital team and play a major role in creating a positive client experience, keeping communication flowing, and helping the hospital run smoothly throughout the day. What You'll Do As a Client Service Representative, you will often be the first and last point of contact for our clients. You'll work closely with our veterinarians, technicians, assistants, and fellow CSRs to make sure clients feel welcomed, informed, and supported.

Responsibilities may include:

Warmly greeting clients and patients as they arrive at the hospital. Checking clients and patients in and out for appointments. Answering and managing incoming phone calls in a friendly, professional, and efficient manner. Scheduling appointments appropriately based on the needs of the client, patient, and medical team. Managing appointment requests, online bookings, and schedule changes. Gathering accurate information from clients and entering or updating client and patient information in the medical record. Communicating client questions, concerns, refill requests, and messages to the appropriate medical team member. Helping clients understand hospital processes, appointment expectations, services, and general policies. Reviewing invoices, collecting payments, and completing the checkout process accurately. Assisting with treatment plan, Care Plan, payment, rebate, and financing information when appropriate. Monitoring and following up on client communications, messages, and callbacks to help ensure nothing falls through the cracks. Helping coordinate communication between the front desk and medical team throughout the day. Maintaining awareness of the hospital schedule and helping keep client and patient flow moving efficiently. Maintaining a clean, organized, and welcoming reception and client area. Handling difficult or emotional situations with professionalism, patience, empathy, and compassion. Protecting client and patient confidentiality at all times. Supporting fellow team members and assisting with additional front-office responsibilities as needed. What We're Looking For The right person for this position is someone who genuinely enjoys helping people and understands that excellent veterinary care includes excellent client communication. You may be a great fit if you: Are warm, friendly, professional, and welcoming. Communicate clearly and confidently in person, over the phone, and electronically. Are compassionate and empathetic when clients are worried, frustrated, or experiencing a difficult situation with their pet. Enjoy working with both people and animals. Are organized and able to manage multiple responsibilities in a busy environment. Can prioritize tasks and remain calm when several things need attention at the same time. Have strong attention to detail and understand the importance of accurate information. Are comfortable using computers and learning veterinary practice-management and communication software. Can work independently while also communicating and collaborating closely with a team. Are dependable, punctual, and willing to help wherever needed. Bring a positive attitude and contribute to a respectful, supportive workplace. Understand that veterinary medicine can sometimes involve stressful, emotional, noisy, and unpredictable situations. Previous veterinary reception or customer-service experience is strongly preferred. Veterinary experience is especially helpful, but we also value candidates who have strong customer-service skills, good judgment, and a willingness to learn. Our Team Our CSRs work alongside a team of veterinarians, credentialed veterinary technicians, veterinary assistants, and fellow client service representatives who are committed to providing excellent patient care and client service. We work hard, communicate closely, support one another, and believe that every role in the hospital contributes to the experience our clients and patients have with us. Schedule Monday through Friday availability 10-hour shifts may be available Every other Saturday Schedule may vary based on hospital needs

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Professional development assistance Uniform allowance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Veterinary Experience:

2 years (Required)

Front Desk:

2 years (Preferred)

Work Location:

In person