Service Representative (Tiered Career Path) Full Time Aviben is seeking a full-time Service Representative to join our growing team in Cambridge. This role combines customer service, paperwork processing, and administrative support into a single position with a clearly defined four-tier career progression. As you move through each tier, your responsibilities expand, your skills deepen, and your compensation increases accordingly. This is an excellent opportunity for someone who enjoys helping others, likes learning new systems and rules, and wants a long-term role with room to grow. The hours for this position are Monday - Friday from 9:00 a.m. - 5:00 p.m. About Aviben Aviben is a third-party administrator and provider of group benefits, specializing in Section 125 Cafeteria Plans (Flex Spending), Health Reimbursement Arrangements (HRAs), Health Savings Accounts (HSAs) and 403(b) administration. We work primarily with public sector employers, providing both administrative and consulting services. The Tiered Service Representative Role This position is designed as a career pathway, not a one-size-fits-all job. Team members typically start at Tier 1 and advance as they gain experience, knowledge, and confidence. Tier 1 -

Administrative & Clerical Support:

This is the entry point into the role and a great way to learn our systems, processes, and industry.

Responsibilities include:

Administrative and clerical support for the team Routing and review of incoming paperwork Report distribution and document handling Supporting internal teams with daily operational tasks Learning and processing support for simpler health claims Frost desk relief coverage for receptionist's lunch, typically 1 day per week Tier 2 -

Account & Paperwork Processing :

At this level, responsibilities become more technical and expand into primarily processing various types of paperwork for both the health and financial sides of the business.

Responsibilities include:

Processing and reviewing account paperwork Learning plan rules and product requirements Assisting with claims processing and approvals/denials Research requests and resolving routine issues Tier 3 -

Client-Facing Service:

Tier 3 team members take on more direct interaction with participants via phone calls and email communication.

Responsibilities include:

Answering phone calls and emails from clients and participants Providing clear, accurate customer service and follow-up Troubleshooting issues and researching questions Applying plan rules to real-world situations Tier 4 -

Advanced Support & Leadership Tasks :

This is the most advanced level of the role and includes greater ownership and influence.

Responsibilities include:

Managing escalated client issues Supporting and leading special projects Training and mentoring newer team members Serving as a subject matter resource for products and processes As you progress from tier to tier, both your responsibilities and compensation increase, reflecting your growing expertise and impact on the team. Required Skills & Qualifications Excellent customer service skills Previous experience in a customer service and/or administrative role Ability to handle phone and email communication professionally Strong attention to detail and accuracy Ability to multi-task and manage competing priorities Intermediate experience with Microsoft Office and general office technology Strong typing and 10-key skills Comfort embracing new technology and tools Ability to work well in a team environment Quick learner with flexibility to learn new systems and processes Positive, can-do attitude and interest in long-term growth Preferred (But Not Required) Experience with Flex Plans, HRAs, HSAs, or other group health benefits Claims processing or adjudication experience Associates Degree or higher Knowledge of public sector benefits or 403(b) plans If you enjoy being in a service-oriented role, enjoying working in a team environment, like learning new things, and want a position where your career can grow over time, we'd love to hear from you.

Benefits:

Full benefits package including medical and dental insurance, paid holidays, PTO, casual dress office, and 401(k) retirement savings plan with employer match

Compensation:

Starting pay for Tier 1 is $19 - $21 per hour. Compensation increases as you move into each new tier of responsibility. This position is based from our Cambridge MN office. It is not a remote or hybrid position. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Customer Service via

Phone:

2 years (Preferred)

Office/Admin:

2 years (Preferred)

Work Location:

In person