Customer Care Specialist

King Solutions is a logistics service provider in Dayton, Minnesota, built on a foundation of faith, integrity, and innovation. We create logistics solutions that simplify, streamline, and scale to meet each customer's unique needs while building lasting relationships. Our culture is rooted in teamwork, creativity, and service. Through our MaKING A Difference program, employees give back to the community, support one another, and take part in company events that strengthen connection and celebrate success. At King, you will find more than a career. You will find a place where your ideas are valued, your work matters, and faith and community guide everything we do.

Our Core Values:

MaKing a

Difference :

Acting with integrity, fostering a strong sense of community, and exercising diligent financial stewardship

Innovation & Creativity :

By embracing continuous learning and bold experimentation, we create impactful solutions driven by innovation, creativity, and technology.

Excellence :

From strategy to design, we deliver quality first-rate solutions

Safety :

We are dedicated to promoting occupational health and safety through proactive management practices and a steadfast commitment to the highest standards of responsibility.

Position Summary:

Customer Care Specialists are responsible for providing daily customer care support and ensuring that client issues are resolved promptly and effectively through phone, video calls, and/or email. This position is responsible for proactively and effectively managing logistics activity, which includes purchasing transportation that best suits each situation. The role encompasses all needs for freight from initial placement of order, tracking & tracing, and through invoice detail. In addition, the customer care specialists will help define client business requirements in the statement of work documents, ensuring accuracy and keeping them updated

Responsibilities:

Manage daily logistics activity of specified customers Serve as a service level expert to the clients they service Communicate with customers proactively via phone and email Manage shipments from entry to invoicing including but not limited to securing trucks, scheduling pick-ups, procuring resources, auditing, and invoicing Review and analyze client reports to ensure accuracy and react as needed to exceptions Communicate with people at all levels within the company Perform other appropriate duties at the discretion of management Work with partner carriers on problem resolution Aim for customer satisfaction, retention, and growth Track and trace load exceptions Assist other teams; train new team members Other duties as assigned Experience required: 2-year post-secondary degree or equivalent; Bachelor's degree preferred Account manager experience; Preferred experience in 3PL Excellent people and customer service skills Highly effective communication, problem solving, and negotiating skills Warehouse Management System experience preferred Maintain organization in a changing environment; ability to prioritize Reprioritize as you adapt throughout each day based on customer & team needs Basic business/financial acumen; attention to detail Ability to properly rate shipments & negotiate rates with carriers Intermediate Microsoft Office skills (Word, Excel, Outlook) Ability to perform multiple concurrent duties Operate independently & interact with team regularly King offers a competitive benefit package that includes: medical, dental, vision, STD, LTD, Critical Illness, Accident, Life Insurance, Voluntary Life Insurance, 401k and PTO. Monday - Friday, 8:00am - 5:00pm