Client & Clinic Support Specialist

Client & Clinic Support Specialist Minnesota Mental Health Clinics

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9 Eagan, MN Job Details Part-time 4 hours ago Qualifications High school diploma or GED Full Job Description Position Summary The Client & Clinic Support Specialist plays a vital role in ensuring a welcoming, efficient, and supportive experience for clients and clinicians within our behavioral health clinics. This position combines front-facing client interaction with administrative and operational support, helping maintain smooth daily clinic operations while supporting the broader Client Services team. Key Responsibilities Client Experience & Front Desk Support

• Greet and assist clients during check-in at clinic locations
• Collect and process payments in accordance with company policies
• Answer client questions and provide general support in a professional, compassionate manner
• Always ensure a positive and confidential client experience Client Services Team Support
• Provide backup support for phone lines, including answering calls and routing inquiries appropriately
• Assist with client scheduling needs and general inquiries as needed
• Support waitlist management, including tracking, updates, and client communication Administrative & Records Support
• Assist with medical records requests and documentation processing
• Upload, send, and track client forms and required documentation
• Maintain accurate and up-to-date records in compliance with organizational and regulatory standards Clinical Team Support
• Provide administrative support to clinicians as needed
• Help coordinate communication between clinicians and clients
• Assist with operational tasks that enable clinicians to focus on patient care Qualifications
• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1+ years of experience in a healthcare, behavioral health, or customer service setting preferred
• Strong interpersonal and communication skills
• Ability to handle sensitive information with confidentiality and professionalism
• Excellent organizational and multitasking abilities
• Proficiency with basic computer systems and electronic health records (EHR) systems preferred Key Competencies
• Client-centered mindset with a compassionate approach
• Strong attention to detail and accuracy
• Ability to work collaboratively in a team environment
• Adaptability in a fast-paced clinical setting
• Problem-solving and critical thinking skills Work Environment
• Primarily clinic-based with occasional administrative responsibilities
• May require sitting, standing, and interacting with clients throughout the day
• Fast-paced environment requiring flexibility and responsiveness Why Join Us?

We are committed to providing high-quality behavioral health services in a supportive, inclusive, and collaborative environment. This role is essential in ensuring our clients receive seamless care, and our clinicians are supported in delivering the best possible outcomes.