Find & Apply For Customer Service Representative Jobs in Eagan, Minnesota

About TransX USA TransX is one of North America's premier integrated transportation and logistics service providers, operating for over 50 years with a strong continental presence, TransX is dedicated toproviding service excellence, building long-lasting customer relationships, and supporting driver and operational success across our wide terminal network.

Role Overview :

We are seeking a motivated, detailed-oriented, and customer-focused Customer Service Representative to join our team at our Eagan, MN terminal. In this role, you will act as the primary point of contact for our valued customers, providing accurate and transparent information regarding their transportation and logistical needs, managing order tracking, and proactively addressing service updates.

Key Responsibilities:

Customer Communication; Serve as the main point of contact for clients, delivering timely, accurate, and proactive updates regarding freight movments, schedule status, and logistics solutions.

Order Management & Tracking:

Monitor order progress, handle shipment tracking, and ensure customer requirements are met consistently.

Issue Resolution:

Proactively communicate service updates, recovery plans, and corrective actions to resolve issues promptly and maintain high customer satisfaction.

Relationship Building:

Build and maintain strong, collaborative relationships between clients and TransX operation teams.

Cross-Functional Collaboration:

Partner with dispatch, operations, and terminal management to streamline communication and optimize freight distribution.

Qualifications & Requirements Education:

High school diploma or equivalent.

Experience:

2-5 years of applied customer service experience, ideally in the transporation or logistics industry.

Technical Skills:

Proficiency with computer applications including MS Office (Excel, Word, PowerPoint) and Google Workspace (Google Mail) . Key Competencies; Excellent communication, strong problem-solving abilities, high attention to detail, time management, and conflict resolution skills. What We Offer Competitive compensation (Annually salary of $50,000 to $60,000 depending on experience plus benefits). Comprehensive benefits package (Medical, Dental, Vision) . Opportunities for career advancement and profressional growth. Regular, full-time day shift schedule (Monday through Friday). Convenient location with on-site parking at our Eagan terminal.

Working Condition & Schedule :

7:30AM to 4:30PM M-F Office Setting How to Apply Interested candidates can apply online at transx.com or contact our recruiting team directly at 651-256-1131.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k)

Work Location:

In person