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In this role, you'll serve as a trusted resource for members and employer groups, guiding them through important life events, benefits decisions, and enrollment needs while delivering a high-touch, white-glove customer experience.

No two days are the same. You'll have the opportunity to make a meaningful impact by assisting individuals with everything from retirement planning and benefit changes to navigating complex coverage questions. Ideal candidates are strong communicators who enjoy problem-solving, learning new information, and building relationships over the phone.

Key ResponsibilitiesMember & Employer SupportServe as the primary point of contact for benefit-related inquiries.

Guide members through life events and benefit changes, such as: Retirement and annuity questionsAdding dependents following childbirthBenefit enrollment and coverage updates Plan and account changes Help callers understand processes and next steps, acting as a resource and advocate throughout the interaction.

Answer a wide range of benefits-related questions accurately and thoroughly.

Customer ServiceDeliver a high-touch, white-glove customer experience on every interaction.

Build rapport and provide empathetic support during important life and financial decisions. Assist both employer groups and plan members with benefits administration needs.

Systems & DocumentationNavigate CRM systems and document customer interactions accurately.

Initially utilize the current CRM platform while transitioning to a new system.

Maintain data integrity and provide accurate information across multiple platforms.","accountId","9948378","https://www.roberthalf.com/us/en/job/edina-mn/customer-service-representative/02300-0013481884-usen","location",{"_435":436,"_437":438},"createdAt","2026-08-06T15:39:54.136243636Z","2026-08-06T13:16:52.707Z","2026-08-04T00:00:00Z","2026-09-06T00:00Z","status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[405,406,407,408,409,410,411,412,413],"requiredEducation","na","isEmailRequired","isPhoneRequired","titleSearch","Customer Service 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