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TC
Truck Center Companies
Service Advisor/Writer
Career Insights for Automotive Customer Service Representative
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Based on Minnesota data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,470 / year median in Minnesota
+10% projected growth
Job Description
Truck Center Companies is a family owned, Freightliner dealer group. We have 17 locations across Nebraska, Iowa, Minnesota and Kansas with over 1100 employees! We are constantly striving to be the best and stay one foot ahead of our competition. We are able to do that through our dedicated staff. Our company prides itself in delivering superior customer service and taking care of our employees. We promote from within and offer growth and advancement opportunities for those looking for more! We are currently looking for a service advisor for our Fairmont dealership. The shift will be Monday through Friday, and a rotating Saturday. Responsibilities Greet customers and offer excellent customer service from intake to release of their vehicles Document issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Ensure that services completed for customers meet company quality standards Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data into computer databases Qualifications Strong communication skills and the ability to translate customer needs to workable technician orders Basic knowledge of computer programs including word processing and database tools Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly Exceptional customer service skills based on experience This position will receive a complete benefit package including: 401k + employer match Paid Time Off Multi-plan Health Insurance Dental Insurance Vision Insurance Employer provided Life Insurance Employer provided AD&D Family Group Life Insurance Supplemental Life Insurance Supplemental Spousal Life Insurance Supplemental Child Life Insurance MN Paid Leave