Account Services Representative

Process new accounts to expand customer base

• Open new accounts following management approval
• Orient new customers to Bank products and services
• Maintain account records to keep information accurate and current
• Schedule outside calls with existing customers Recommend and sell appropriate products and services to strengthen customer relationships
• Make recommendations to customers to expand their use of the Bank's products and services
• Executes the appropriate forms necessary to provide new products and services
• Responds to customer questions and concerns Record all account/customer status changes
• Update customer demographics
• Perform customer profile changes
• Perform signature card changes
• Add signers to accounts
• Add status codes and remarks on accounts
• Scan signatures on new accounts and changes on re-opened/existing accounts
• De-scan closed account Oversee growth, sales and ongoing development of the debit and credit card programs
• Acquire new credit and debit cardholder accounts
• Serve as liaison between bank and card processing agent
• Remain current on all compliance issue and industry trends Assist ATM, credit and debit card customers
• Investigate and/or respond to customer questions regarding card issues/problems
• Assist with debit card fraud cases
• Process credit card payments
• Assist customers with card technology and applications
• Perform credit card account maintenance Responsible for balancing, servicing or repairing ATMs
• Maintain supplies
• Responsible for ATM compliance, balancing and software upgrades
• Responsible for servicing ATMs on weekends or after normal business hours Manage the merchant portfolio
• Attract new customers to the merchant program
• Maintain all merchant files and oversee accurate completion of merchant setup forms
• Serve as liaison between merchant provider and customer Provide service to all walk-in and telephone customers
• Provide information to customers face-to-face or via telephone
• Assist, as needed, in routing telephone calls to the appropriate person or department
• Identify new methods of providing superior customer service to walk-in and telephone customers Respond to customer problems and requests in an efficient, accurate, and courteous manner
• Respond to customer inquiries regarding account related issues or bank policies
• Provide information/assistance or routes caller to appropriate staff member
• Identify opportunities and make recommendations to cross sell bank products and services to customers
• Reconcile statements upon request and perform research projects as needed

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Banking:

2 years (Required) Ability to

Commute:

Grand Rapids, MN 55744 (Required) Ability to

Relocate:

Grand Rapids, MN 55744: Relocate before starting work (Required)

Work Location:

In person