Customer Service Representative in Lake City, MN

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Lake City, MN Salary:

$20.00 - $23.00/hr. DOE About the Role We're looking for a personable, motivated Customer Service Representative who enjoys helping people and keeping things running smoothly. If you're organized, quick on your feet, and love delivering great service, this role could be a strong match. What You'll Be Doing Support customers by phone and email with prompt, friendly communication Provide information on products, pricing, lead times, and availability Enter and manage quotes, orders, RMAs, and basic support requests Keep customer records accurate and up to date in CRM/ERP systems Recommend product solutions based on customer needs Work closely with Sales and internal teams to support customer goals Follow up on quotes and conduct customer satisfaction outreach Troubleshoot issues and suggest improvements when you see opportunities Contribute to a positive, team‑focused work environment What You Bring High school diploma or equivalent 1+ year of customer service experience preferred Strong communication, organization, and multitasking abilities Comfortable using Microsoft Office, Outlook, and Excel A customer‑first mindset with a focus on solutions Experience with ERP/CRM systems (NetSuite or Epicor an asset) Sales support experience is helpful but not required Why You'll Love Working Here Stable, family‑owned company with long‑term growth opportunities Supportive, collaborative culture where your ideas matter Hands‑on training and ongoing development Clear path for personal and professional advancement Strong commitment to quality, safety, and doing things right Excellent work‑life balance no weekends

Schedule :

8:00 AM-4:30 PM, Monday-Friday (No weekends) Benefits Offered Through Express Medical, Dental, Vision 401(k) Term life & short‑term disability Employee Assistance Program Paid holidays (for qualifying employees) Sick & Safe Time (ESST) Referral bonuses #1176

OS Express Office:

Red Wing 910 Main Suite 101 Red Wing, MN 55066