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KM
Kruse Motors
Service Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Minnesota data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,470 / year median in Minnesota
+10% projected growth
Job Description
KRUSE MOTORS NOW HIRING
AUTOMOTIVESERVICE ADVISORS
Kruse Motors is currently looking to hire experienced Automotive Service Advisors. We are looking for individuals with previous Dealership Service Advisor (ASM / Service Writer) experience. Previous experience is aMAJOR PLUS
butNOT REQUIRED.
We are offering top pay and a comprehensive benefits package! We are in the business of providing exceptional service to our guests and providing top-quality service work. Our Dealership has built a reputation on providing amazing service to the community. Our guests appreciate the way we do business, and we know you will too. If you want to work for a successful organization where you can make a difference, then this is the place for you!- Benefits available include Medical, dental, 401k & paid vacations!
- Paid training and development!
- Comfortable work environment!
- Strong, supportive team work environment! Primary responsibilities include, but are not limited to:
- Greet customers in a prompt and courteous manner.
- Schedule service appointments and collect vehicle information.
- Secure agreement from customer before repairs are done.
- Clearly explain the requested service on the repair order.
- Estimate the cost and time needed to do the repair.
- Advise customer's on the proper care for their vehicle and the importance of proper maintenance.
- Communicate the need for additional service when needed, using a detailed explanation.
- Handle customer complaints and maintain high CSI.
- Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs. Equal Opportunity Employer & Drug Free Work Place. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver's license. Requirements Must be willing to work Saturdays
- Integrity, A Positive Attitude And A Strong Work Ethic Required
- Willing To Learn
- Be A Team Player
- Receptive To New Ideas
- Mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application
- Must have a valid driver's license and maintain an acceptable and safe driving record
- Ford or GM preferred but not necessary Related keywords: service advisor, automotive, service writer, automotive service advisor