Customer Service Representative

Serving our customers by providing delivery service updates, resolving service issues, processing orders, preparing correspondences and fulfilling customer needs to ensure complete customer satisfaction.

Duties Include:

• Answering customer inquiries regarding their delivery status.
• Working directly with fleet staff obtaining delivery status updates.
• Creating and maintaining reports, multiple times per day, documenting all late deliveries, assessing reason codes and implementing processes for improvement.
• Collecting all driver paperwork, scanning and uploading documents for customer review.
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Filing and maintaining a professional, organized and efficient work space.
• Managing all incoming phone calls.
• Updating customer internet portals with Delivery Status and POD information.
• Calling "Final-Mile" customers and scheduling a date and time for delivery. Documenting all customer related correspondence allowing all team members direct access and history to the customer's experience.
• Working with dispatch, shipping & receiving to accomplish problem resolution.
• Building sustainable relationships of trust through open and interactive communication.

Basic Requirements:

• Proven customer support experience
• Track record of over-achievements
• Familiarity with CRM systems and general practices
• Customer orientation and the ability to adapt/respond to different types of personalities
• Strong phone handling skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, positive attitude and attention to detail.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Experience:

Transportation :

2 years (Required)

Language:

English (Required) Ability to

Commute:

Minneapolis, MN 55445 (Required)

Work Location:

In person