Customer Service Representative Contract-to-Hire |

Onsite Location:

Minneapolis, MN Pay:

$22-$25/hour

Schedule:

Monday-Thursday, 7:30am-5:00pm; Friday, 8:00am-12:00pm

Benefits:

Medical, dental, and vision insurance, plus a 401(k) retirement plan for eligible employees

Start Date:

ASAP Position Overview We are seeking two Customer Service Representatives to join a growing team. This role combines customer service, administrative support, and insurance policy administration. The ideal candidate enjoys helping customers, solving problems, and managing a variety of tasks in a fast-paced environment. You will assist members and agents with insurance-related inquiries, process policy transactions, maintain accurate records, and provide professional support over the phone, through email, and in writing. Key Responsibilities Answer incoming calls and assist members and agents with insurance policy, billing, coverage, and eligibility questions. Handle inquiries regarding policy changes, premium payments, loans, surrenders, and cost basis. Direct claims-related inquiries to the appropriate claims examiner. Provide professional, compassionate customer service while managing calls through a queue-based system. Enter and update policy information, process payments and transactions, and maintain accurate records. Review incoming documentation and prepare professional correspondence via email and mail. Cross-train on various policy administration tasks to support team needs. Qualifications High school diploma or equivalent. Previous experience in customer service, administration, or a call center environment. Proficiency in Microsoft Office Suite, including Outlook. Strong verbal and written communication skills. New Hosted #FO9

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week Application Question(s): Are you located within 30 minutes from Minneapolis, Minnesota?

Work Location:

In person