Technical Service Representative

View More Jobs Technical Service Representative Boise, ID, United States Job Description Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. The purpose of this position is to provide technical support for the General Industrial segment to field sales in order to increase account growth ultimately impacting division profit. Responsibilities Communicate competitive information, new products and selling issues to Sales Force. Communicate extended product knowledge in General Industrial markets and technologies. Manage product test runs at designated customer facilities. Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed. Maintain contact with laboratory on current technical issues. Assist with equipment installations and various line or equipment modifications/adjustments. Conduct technical training seminars at customers' facilities. Evaluate product complaints and decide best way to resolve problem. Assist customers in preparing paint specifications to meet product applications. Troubleshoot on-line technical problems such as correcting batches and formulation of products. Advise customers of product line changes and improvements. Assist customers with product inventory control/re-ordering. Train customers on product knowledge and application methods. Assist sales reps by preparing samples, panels, etc. for presentations. Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner. Other duties as assigned. Qualifications

FORMAL EDUCATION

Required:

High school education or equivalent is required.

Preferred:

Prefer a bachelor's degree in a business-related field.

KNOWLEDGE & EXPERIENCE

Required:

Strong communication and interpersonal skills and the ability to work with all levels of internal and external contacts. Ability to interface effectively with sales, technical and manufacturing management required. Training and utilization of project management techniques, value selling, and six sigma tools required.

Preferred:

Technical experience within the paints and coatings industry. General Industrial experience and/or knowledge.

TRAVEL REQUIREMENTS

(TIME

SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION

) 50% About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply Now Job Info Job Identification 2610710 Job Category Technical Services Posting Date 04/30/2026, 03:53 PM Apply Before 05/07/2026, 12:00 AM Job Schedule Full time Locations USA MN Minneapolis Campus Employment Category Full-time regular Relocation Package Yes, Within Company Policy Salary Frequency Annually Minimum Salary 81,867.24 Maximum Salary 106,463.23 © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map USA MN Minneapolis Campus Copy to Clipboard Similar Jobs Technical Services Manager Dallas, TX, United States and 3 more Posted on 04/30/2026 The Technical Service Manager supervises a team of Technical Service Representatives (TSR) and Supervisors who interact with customers and other Sherwin-Williams employees. This role is responsible for traveling to customer sites with assigned TSRs and other SW employees in a support role. Converses with TSR team and customers to obtain information, identify problems, and provides technical assistance and solutions. This position is responsible for coaching, employee development, and progressive discipline as needed. Furthermore, the Manager is responsible for setting expectations, empowering, and holding their team accountable to Area, Division, and Enterprise initiatives and policies. This is a customer-facing position focused on establishing service expectations that prioritize establishing value-added partnerships with our customers to meet their goals. As a member of the Technical Services Leadership Team, this position participates in strategic project management aimed at enhan