Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day client interactions from our Minnetonka, Minnesota location. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping accurate records. In this role, you will handle phone and email inquiries, assist with order-related tasks, and provide organized administrative support to ensure a smooth customer experience.

Responsibilities:

• Respond to incoming customer calls with professionalism, accuracy, and a solutions-focused approach.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.
• Manage customer communication through email and ensure timely, clear responses to inquiries.
• Enter and update customer, order, and service information with a high level of accuracy.
• Support order processing activities and verify details to help maintain efficient service delivery.
• Schedule appointments and coordinate timing based on customer needs and business requirements.
• Maintain organized records and documentation to support daily service operations.
• Use Microsoft Word and Excel to complete administrative tasks, track information, and prepare basic documentation.