Position:

Customer Support Associate Reports to:

Director Job Summary:

The Customer Support Associate (CSA) is responsible for supporting contract employee payroll and benefit needs, assisting sales and recruitment teams with the full cycle of a contract employee's employment, managing workers' compensation claims, and assisting office management with operational activities.

Duties/Responsibilities:

Provide exceptional customer service to the internal team, clients, and contract employees. Manage timecard audit and collection, including contract employee time off requests. Resolve contract employee payroll and invoicing issues (e.g. adjustments, lost checks, invoice inaccuracies, etc.). Guide and initiate any contract employees through benefits enrollment, payroll entry, time-off requests, worker's compensation claims, and client specific working guidelines. Independent critical thinking and decision making to resolve employee issues. Manage and oversee full-cycle onboarding and offboarding for contract employees, including new hire paperwork, scheduling pre-employment screening, completing Form I-9/E-Verify and unemployment. Partner with sales to onboard new clients, including collection of client addendums, services agreements, and exhibits, and maintain an accurate master client list. Partner with talent acquisition, training and development, and human resources to onboard and offboard internal employees. Manage and support the office coordinator as needed or support other related duties when assigned.

Required Skills/Abilities:

Experience with employee relations, human resources, payroll, and/or customer service. Excellent communication, organizational, time, and people management skills. Able to handle sensitive and confidential information. Experience using a CRM system, HRIS, Salesforce, ADP, and UKG a plus. Proficiency in Microsoft Office. Ability to multitask, prioritize, work independently, and problem solve.

Education and Experience:

Associates/Bachelor's degree preferred but not required 1-2 years customer service, payroll, and/or human resources experience preferred.

Physical Requirement:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This is a general job description of basic expectations of the job, RHM has the right to alter the responsibilities at any time. #

TABestJobs Pay:

$50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person