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Customer Service Representative (CSR) / Dispatcher
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Brass Tacks Plumbing & HVAC
Plymouth, MN (In Person)
$105,000 Salary, Full-Time
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Job Description
Customer Service Representative (CSR) / Dispatcher Brass Tacks Plumbing & HVAC Plymouth, MN Job Details Full-time $45,000 - $150,000 a year 19 hours ago Benefits Paid training Qualifications Computer operation Customer relationship building Phone communication Dispatching Attention to detail Computer skills Full Job Description About Brass Tacks Plumbing, Heating & Cooling At Brass Tacks, we believe homeowners deserve honest advice, exceptional service, and a company that truly cares. We're building a team of people who enjoy helping customers, solving problems, staying organized, and making a real impact on a growing company. This is not a call center job where you're reading scripts all day. This is a fast-paced role where you help customers, support technicians, manage scheduling, and contribute directly to company growth. If you enjoy talking with people, staying organized, and working in an environment where performance is rewarded, we'd love to meet you. Position Overview The CSR / Dispatcher serves as the first impression of our company. You will answer incoming calls, schedule service appointments, coordinate technician schedules, follow up with customers, reactivate past opportunities, and help create an exceptional customer experience from the first phone call through job completion. This position combines customer service, scheduling, dispatching, relationship-building, and light sales responsibilities. ResponsibilitiesCustomer Service Answer incoming customer calls Provide a friendly, professional customer experience Gather customer information accurately Resolve customer concerns when appropriate Maintain a positive and helpful attitude Scheduling & Dispatching Schedule plumbing, heating, and cooling service appointments Coordinate technician schedules throughout the day Manage schedule changes and customer communication Maximize efficiency and routing opportunities Monitor technician availability and workload Customer Follow-Up Follow up on unsold estimates Contact inactive customers Reach out regarding overdue maintenance Assist with membership renewals Support customer retention efforts Membership Growth Educate customers about company membership programs Recommend memberships when appropriate Process membership enrollments Track membership activity accurately Administrative Support Maintain accurate customer records Document customer interactions Update notes and job information Assist with office organization and communication What We're Looking For (Required) Excellent communication skills Strong phone presence Highly organized and detail-oriented Ability to multitask in a fast-paced environment Professional attitude Reliable attendance Basic computer skills Customer service experience Dispatching experience ServiceTitan experience Preferred Plumbing, HVAC, or home service industry experience Sales experience Call center experience Compensation Base Pay Full-time $50,000 - $150,000 per year Performance Bonuses Employees may earn additional compensation through: Membership sales bonuses Booking rate bonuses Customer reactivation bonuses Customer review bonuses Team performance bonuses Top performers have the opportunity to earn $60,000-$150,000+ annually. What Success Looks Like The ideal candidate: Answers calls with confidence and professionalism Builds trust quickly with customers Maintains a high booking rate Keeps schedules organized and efficient Supports technicians and office operations Follows through on commitments Contributes positively to team culture Helps grow the company through excellent customer service Benefits Paid training Performance-based bonuses Growth opportunities Supportive team environment Stable year-round work Family-oriented company culture Schedule Full-time Monday through Friday No evenings or weekends required Apply Today If you're looking for a position where your performance matters, your work is appreciated, and your earning potential can grow with your results, we'd love to hear from you.