Customer Service Rep

About Us:

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart, sustainable products that improve our environment and people s lives. The Company is private equity owned, has approximately 60 sites in the US and Canada, and nearly 4,000 employees. With innovative tools, technologies and processes, Liberty Tire is a revolutionary American conservation enterprise - from coast to coast, and from whole tire to end products. The company s commitment to finding new and better ways to RECLAIM, RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers.

Job Summary:

This role involves providing top-notch customer service by handling calls and service requests for a large client, managing customer portals, and running reports using advanced Microsoft Excel skills. The ideal candidate will thrive in a fast-paced, dynamic environment and be skilled in problem-solving, communication, and data management.

Duties and Responsibilities:

Advanced Reporting :

Create and manage detailed reports using advanced Excel features (e.g., pivot tables, VLOOKUP) to organize large data sets.

Customer Service :

Handle inbound customer calls and emails with professionalism, addressing service issues and complaints swiftly and efficiently.

Escalation Management :

Identify priority issues and escalate them appropriately.

Communication :

Keep customers informed of service status, ETAs, and updates via phone and email.

Portal Management :

Oversee and maintain the customer portal, ensuring data accuracy and timely updates.

Data Entry :

Log calls, follow-ups, and all related information accurately in the call tracking system.

General Office Support :

Assist with additional office tasks as needed.

Required Skills/Abilities:

Time Management :

Demonstrate the ability to prioritize and manage time effectively in a fast-paced environment.

Customer Service Expertise :

Possess strong knowledge of customer service principles, with excellent problem-solving and organizational skills.

Technical Proficiency :

Competence in Microsoft Office (Excel, Word, Outlook) and general PC navigation. Attention to

Detail :

Ability to handle detailed work, even in high-pressure situations.

Communication Skills :

Ability to maintain patience and professionalism when dealing with customer feedback.

Availability :

Flexibility to work evenings or Saturdays if required.

Education and Experience :

Prior experience in the tire recycling or manufacturing industry is a plus. .

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

EEO Statement:

Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.