Customer Service Representative

Description We are looking for a compassionate Customer Service Representative to support individuals seeking assistance. This contract position is ideal for someone who can remain calm and detail-oriented while managing a high volume of calls from people facing challenging circumstances. The person in this role will guide applicants through the screening process, help complete required documentation, and coordinate internally.

Responsibilities:

+ Respond to a large number of inbound calls from individuals requesting assistance, providing clear and respectful support throughout each interaction. + Assess applicant eligibility by using established screening guidelines and asking thoughtful questions to gather accurate information. + Assist clients in completing required forms and documentation, ensuring all records are thorough and ready for review. + Enter application details into computer systems with accuracy and maintain organized case information. + Communicate with internal team members to support funding consideration for applicants with relevant experience and help move cases forward. + Submit completed paperwork to the appropriate internal contacts so approved assistance can be processed for payment. + Maintain courtesy and empathy when assisting people who may be experiencing stress, urgency, or hardship. + Follow defined procedures and direction carefully while balancing service quality, timeliness, and attention to detail. Requirements + Previous experience in customer service, call center support, or another high-volume phone-based environment. + Strong verbal communication skills with the ability to explain information clearly and listen attentively. + Demonstrated empathy, patience, and professionalism when working with individuals in sensitive situations. + Solid computer proficiency, including data entry and navigating multiple screens or systems efficiently. + Good organizational skills with the ability to manage documentation accurately and keep work details in order. + Ability to follow established processes and screening tools consistently while maintaining accuracy. + Comfortable handling inbound and outbound calls as needed to support applicant service and follow-up. If you are interested please apply with your resume and call for additional details at 952-831-6020. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .