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Customer Service Representative
Job
Robert Half
Shakopee, MN (In Person)
Full-Time
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Job Description
We are looking for a detail-oriented Customer Service Representative to join a Contract assignment in Shakopee, Minnesota. In this role, you will support the customer service function by entering orders accurately, monitoring order progress, and helping ensure a smooth fulfillment experience for customers. This opportunity is ideal for someone who enjoys fast-paced administrative work, communicates effectively with internal and external stakeholders, and takes pride in maintaining accurate records.
Responsibilities:
- Process customer purchase orders promptly and accurately while ensuring all required details are captured in the system.
- Review incoming order information, organize source documents, and confirm data is complete before entry.
- Maintain customer and account records by updating databases with new information and revisions as needed.
- Check entered information for discrepancies, resolve data issues, and correct errors to support accurate order handling.
- Coordinate with internal teams to address order-related questions, remove obstacles, and keep fulfillment moving forward.
- Follow established operating procedures and service standards while escalating concerns that may affect order completion.
- Monitor orders through the fulfillment lifecycle and communicate relevant updates when necessary.
- Identify recurring process issues and share practical recommendations to improve efficiency and accuracy.