Find & Apply For Customer Service Representative Jobs in Shakopee, Minnesota

Company Overview Quality Equipment is a multi-location dealership serving commercial and residential customers across Minnesota with equipment sales, service, rentals, and parts. Our team values customer service, teamwork, integrity, and dependable equipment support.

Purpose:

To build customer relationships with existing customer base while seeking out new business opportunities through prospecting and cold calling within an assigned territory. Activities include, but are not limited to: sale of Planned Maintenance (P.M.) agreements, parts, and service repairs. Provide customer service, solutions, and technical support where applicable. Consistently exhibit dealership's core values while representing Quality Equipment to the highest extent. Responsibilities Spend 50% of the time nurturing current/active accounts with Account Managers. Spend 50% of the time actively mining for new business within an assigned territory.

Relationships building:

Provide value to customers and cultivate positive relationships by selling parts and service solutions that meet their specific needs. Ongoing support of all dealership product lines. Promptly follow up with all customers and provide support and/or solutions to help grow dealership. Interact in a positive and respectful manner with customers and fellow employees

Increase Parts and Service Sales:

Market all parts and service promotions of the dealership to increase customer participation and achieve desired goals. Look for opportunities to grow territory sales through increased business with existing customers, new customers, and owners of competitive brands. Deliver parts to customer during regular customer visits when appropriate Gain new business from preventative maintenance agreements, providing quotes for equipment repairs, and leveraging the hydraulic shop/welding/painting capabilities within the service department.

Rental Execution:

Promote rentals to customers during normal course of business and provide solutions while equipment is being repaired. Assist Sales representatives with urgent rental needs coordinating inter-departmentally to execute on rental contracts. Perform follow ups to ensure customer is satisfied with rentals Experience, Education, Skills , and Knowledge High School Diploma/GED/Associates Degree and 3+ year experience in sales, or equivalent combination of experience and education Bachelor's degree preferred Basic knowledge of material handling equipment, and dealership operations is preferred Must be a self-starter that independently maintains a high level of motivation with minimal supervision Excellent verbal communication skills, and ability to build and maintain rapport with key accounts Understanding of financial management Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to use a forklift/skid loader Physical, Mental , and Other Requirements Ability to lift up to 50 lbs. Standing for extended periods of time Climbing/using ladders Valid driver's license with an insurable driving record required

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person