Customer Service Representative

Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently.

Responsibilities:

• Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.
• Process and fulfill orders for stock products and accessories with accuracy and timeliness.
• Document customer interactions and complaints in the company's system, ensuring proper follow-up with relevant departments and providing updates to customers.
• Investigate and resolve issues related to mis-shipments, financial discrepancies, and product history.
• Handle special projects as assigned, ensuring deadlines and quality standards are met. Requirements
• Proven experience in customer service, administrative assistance, or a related field.
• Proficiency in using Excel, Word, and Salesforce.com to manage data and communications.
• Strong written and verbal communication skills with the ability to handle email correspondence and phone inquiries professionally.
• Familiarity with office administration tasks and phone systems.
• Typing speed of 45 to 60 words per minute with a high level of accuracy.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment while maintaining a customer-focused approach.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .