Process Support Specialist

Description Join a high-volume Customer Service team as an Order Entry & Ecommerce Specialist. You will play a key role in processing quotes, orders, and supporting both internal sales teams and external customers. This is a dynamic role where priorities shift daily. If you thrive in a fast-paced environment and take pride in delivering accurate, timely support, this is a great opportunity to make an immediate impact. We're looking for someone who is adaptable, detail-oriented, and motivated to contribute to a collaborative team where great service truly matters. + Enter quotes and orders into Salesforce; majority of work is data entry + Create and manage users for the ecommerce platform (e-shop) + Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk) + Ensure accuracy of pricing, freight information, and completion of order quality assurance + Support sales teams by preparing quotes and sending approvals + Assist with process support, including credits, returns, and web shop setups + Handle incoming calls (5-10 daily) via phone queue + Participate in internal Teams meetings + Adapt to changing tasks, supporting various administrative needs as required Requirements + Clear written and verbal communication skills with the ability to explain procedures in a concise manner + Demonstrated technical aptitude (ability to quickly learn and set up users in web platforms) + Experience with Salesforce, Outlook, Office 365, Excel; Freshdesk and SAP preferred (training provided) + Strong attention to detail and ability to multitask + Self-starter with flexibility to navigate shifting priorities and limited direct supervision + Proven customer service and administrative skills TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .