Two to three years of customer service experience.
Strong basic computer and keyboarding skills.
Demonstrated excellent written, verbal and interpersonal communications skills.
Demonstrates a pleasant telephone voice and helpful manner.
Ability to work effectively with minimum supervision, while understanding role as part of a team.
Must have strong interpersonal communication skills, including excellent problem solving and follow up skills.
Proven strong analytical skills with ability to identify problems and initiate solutions.
Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients.
Knowledge of general computer software, including Microsoft Office.

Preferred Qualifications:

Telephone-based customer service experience.
Fluid knowledge of common medical and hospital terminology required.
Experience working in a fast-paced healthcare environment, preferably including clinician interaction.
Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON.

Physical Demands Please click here to view the Physical Demands The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee's scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.","accountId","107513883","https://careers.childrensmn.org/us/en/job/260270ql/hospital-prog-call-center-rep","location",{"_427":428,"_429":430},"createdAt","2026-07-25T14:53:59.402700350Z","2026-07-23T00:00:00Z","status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[403,404,405,406,407,408,409],"requiredEducation","na","benefitCategories",[402],"isEmailRequired","isPhoneRequired","titleSearch","Call Center 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