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DG
Dollar General
FLEET CUSTOMER SERVICE REP
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
Company:
Dollar General Location:
Berkeley, MO Career Level:
Associate Industries:
Retail, Wholesale, Apparel Description Work Where You Matter:
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.Job Details:
DUTIES andRESPONSIBILITIES
- Plan and assign outbound, vendor backhaul, and OVD loads
- Plan and assign rolltainer sweeps and dunnage consolidations
Reporting Function:
- Report on time load pick up
- Report on time store delivery
- Report BOL pick up
- Report on tractor utilization
- Report on vendor backhaul pickup and delivery
- Answer and process driver load messages through satellite communications and plan swaps 80%
- Resolve load issues involving bust outs, over weights, and/or paperwork issues
- Answer telephone calls from drivers, vendors, DCs, SSC and other external sources
- Work with drivers to ensure they understand the delivery documentation , call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
Qualifications:
KNOWLEDGE and SKILLS:
- Proficient communication (written and verbal), listening, and interpersonal problem solving skills
- Knowledge of dedicated transportation operations
- High attention to detail, strong planning, and organization skills
- Understands driver logs and hours of service
- Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
- Ability to function in a high-stress environment
- Must know MS Office software EXPERIENCE and/or