Veterinary Receptionist/Client Service Representative

Veterinary Receptionist/Client Service Representative UrgentPet Columbia Columbia, MO Job Details Full-time 7 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Employee discount Qualifications High school diploma or GED Veterinary medicine Full Job Description About UrgentPet Columbia Great medicine starts with supported people

• build a career worth wagging about.

Work in a privately-owned urgent care that prioritizes mentorship, positive team culture, and exceptional patient care. UrgentPet Columbia exists to support local veterinary practices and emergency hospitals to provide care for pets whose needs fall between routine visits and critical emergencies. We believe in transparent, upfront pricing and clear communication. Our brand new facility is centrally located in Columbia and will be open daily from 2:00PM

• 10:00PM (opening July 2026) Why work for us: Be part of something from the ground up
• As a startup clinic, you'll help shape our culture, systems, and reputation from day one. Your ideas matter, and your work will directly impact how our community comes to know us. Great hours with no overnights
• Our patients go home at the end of the day and so do we. Work/life balance is a key foundation of our clinic. Environment dedicated to individual growth
• We empower our staff to build their skills and work at the top of their scope with the right support. Faith-led leadership
• We are a Christian-owned practice where respect and integrity shape how we lead and care for others.

Position Summary:

Veterinary Receptionists are the first point of contact for our clients and play a critical role in creating a welcoming, organized, and compassionate experience. This position supports both clients and the medical team by communicating clearly about care and pricing and ensuring smooth clinic flow in a fast-paced urgent care environment. Responsibilities include greeting clients and patients with warmth and professionalism, answering phones, maintaining accurate medical records and client information, sending referral letters to primary veterinarians, and keeping a clean, organized clinical environment. The ideal candidate is friendly, calm under pressure, detail-oriented, and enjoys helping people during stressful moments. A positive attitude, strong communication skills, and ability to multitask are essential for success in this role.

Benefits:

Retirement plan. Health insurance. Vision and dental insurance offerings. Parental leave. Paid time off. Paid CE, license fees, and membership dues. Employee discount.

Working Conditions:

The ideal candidate will have the ability to: Work and adhere to a smoke-free, alcohol-free, and drug-free workplace. Able to lift 50 pounds on occasion. Able to stand for up to 4 hours at a time. Flexible work schedule with the ability and willingness to work weekends and holidays (excluding Christmas). Maintain confidentiality of all information received or learned while working at UPC.

Education/Qualifications:

A high school diploma is required. College degree preferred or 2-year technical degree. 1+ year of experience in veterinary medicine.

Benefits:

401(k) Employee discount Health insurance Paid time off Parental leave

Work Location:

In person