Find & Apply For Customer Service Representative Jobs in Columbia, Missouri

Customer Service Representative Farmers Insurance - 3.5 Columbia, MO Job Details Full-time $48,000 - $58,000 a year 3 hours ago Benefits Paid time off Opportunities for advancement Qualifications Customer communication Property casualty insurance Cross-functional collaboration Full Job Description Job Overview The Matthew Smith Agency located in Columbia, MO is looking for a Customer Service Representative to join the thriving agency! As a Customer Services Representative, you will serve as the face of our respected company, ensuring every client interaction is handled with enthusiasm, care, and professionalism. Our dedication to personalized service has helped us build a reputation as a trusted provider within the community. Your role will be essential in nurturing client relationships and addressing policyholders' insurance needs. Collaborating closely with our sales team, you'll help deliver exceptional customer experiences and provide tailored insurance solutions. We take pride in fostering a supportive environment where employees can grow professionally while making meaningful contributions to our clients' peace of mind. If you're passionate about customer interaction, have a positive attitude, and are eager to join a committed team, we invite you to explore this exciting opportunity with us. Bring your skills to a place where your contributions will be recognized and valued.

Salary Range:

$48,000.00 - $58,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Hands on

Training Career Growth Opportunities Requirements Licensing :

Active Missouri Property & Casualty License or willingness to obtain (we will provide pre-licensing study materials)

Experience :

Previous experience in a customer service or insurance environment is essential

Communication Skills :

Excellent verbal and written communication skills are necessary

Customer Service Orientation :

Strong desire to provide exceptional service and exceed client expectations

Problem-Solving :

Ability to think critically and provide effective solutions to customer queries

Team Collaboration :

Must be a strong team player with a collaborative approach to work

Organizational Skills :

Excellent organizational and time management abilities to manage multiple tasks effectively

Tech Proficiency :

Familiarity with standard office software, including CRM systems, is beneficial

Responsibilities Client Interaction:

Engage with clients to understand their insurance needs and provide exemplary service, ensuring satisfaction and retention

Query Resolution:

Handle customer inquiries promptly and professionally, providing accurate information and resolving issues to the best of your ability

Policy Updates:

Assist clients with policy changes, cancellations, and any other adjustments they might need

Claims Support:

Guide clients through the process of filing claims, providing support and clarity at each step

Record Management:

Maintain accurate client records and document interactions according to company policy

Team Collaboration:

Work closely with the sales and management teams to ensure a seamless experience for clients About Us Farmers Insurance is a dynamic leader in the insurance industry, passionately committed to protecting futures and empowering communities. Join our energetic, professional team dedicated to innovation, exceptional service, and building lasting relationships. Discover a vibrant environment where your career can truly thrive!