Service Advisor

About the

Company:

At Pettus Automotive we believe that employees are the key to our continued success. By being family owned we've built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family. Pettus Automotive is part of a growing family of dealerships that offers a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.

Description of the role:

The Service Advisor is responsible for providing exceptional customer service and support at Pettus Automotive. This role will involve assisting customers with their automotive service needs and ensuring their satisfaction throughout the service process.

Benefits:

Comfortable Work Environment :

Enjoy working in temperature-controlled shops designed for your comfort.

Exclusive Employee Discounts:

Get special pricing on vehicles, parts, and services to keep you and your family on the road.

Comprehensive Health Benefits:

We offer health, dental, and vision insurance to ensure you and your loved ones are covered. Invest in

Your Future:

Take advantage of our 401K matching program and plan for a secure future.

Free College Degrees:

Further your education without the financial burden—our program covers the cost.

Exciting Travel Discounts:

Enjoy special discounts on travel and amusement parks, perfect for your next adventure. Relax at the

Company Lake House:

Take a free weekend getaway to our serene lake house.

Team Building & Events:

Participate in various team-building events that make work fun and rewarding.

Paid Training & Development:

We invest in you with paid training, manufacturer courses, and personal development opportunities.

Career Growth:

We believe in promoting from within, offering numerous advancement opportunities.

Tool Insurance:

Protect your essential tools with our catastrophic tool insurance.

Paid Time Off:

Balance work and life with vacation and sick days.

Responsibilities:

Consult and interpret customer needs for the mechanics Serve as the primary point of contact for all automotive service and repair matters Understand customers' problems and arrange for appropriate service Prioritize required services and offer options Set and manage the expectations of the service delivery for both the customers and mechanics Continuously keep the customer updated on repair needs and completion times

Requirements:

Exemplary customer service skills are a must Previous Service Advisor experience required Ability to work and thrive in a very fast paced atmosphere Knowledge of Chrysler and Mopar products preferred Previous experience with DealerTrack preferred Valid driver's license with no suspensions or major violations in the last 7 years Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.