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Assistant Service Writer
Job
Gideons Tire & Auto
Joplin, MO (In Person)
Full-Time
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Job Description
```Duties```
- Greet customers and provide excellent customer service
- Listen to customer concerns and document them accurately
- Write up service orders and provide detailed descriptions of requested services
- Communicate with service technicians to ensure accurate diagnosis and repair of vehicles
- Estimate costs for repairs and provide quotes to customers
- Upsell additional services or maintenance packages as appropriate
- Coordinate with parts department to ensure timely delivery of necessary parts for repairs
- Keep customers informed of the status of their vehicle repairs
- Maintain organized and accurate records of all service orders ```Experience```
- Previous experience as a service writer or in a related role preferred
- Knowledge of auto mechanics and repair processes
- Strong communication skills, both verbal and written
- Excellent customer service skills and ability to handle customer complaints or concerns
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using computer software for writing service orders and generating quotes