Customer Engagement Specialist

Customer Engagement Specialist Raytown, MO Job Details Full-time Up to $26 an hour 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance 401(k) matching Opportunities for advancement Referral program Qualifications Customer communication Customer relationship building Phone communication Handling customer inquiries Inside sales Customer engagement CRM system proficiency Appointment scheduling Entry level Client interaction via phone calls Full Job Description What if you were the reason someone finally moved forward with their dream home project? At Bordner Home Improvement, our Customer Engagement Specialists don't just answer calls - they create momentum. You'll be one of the first real connections homeowners have with our company, building trust, uncovering needs, and setting the stage for life-changing home improvements. If you're energized by conversations, naturally persuasive, and customer service-centric with a sales mindset - this is where you turn that into a career. What You'll Do Connect with homeowners and turn interest into action Build quick rapport, understand needs, and create excitement around their project Set high-quality appointments for our Design Consultants Manage conversations across phone, text, email, and CRM Collaborate with a team that thrives on energy, accountability, and results What Makes You a Great Fit You're a natural communicator - people trust you quickly You know how to guide a conversation without sounding scripted You're competitive, self-motivated, and driven to hit goals You're quick-witted and can think on your feet while building trust fast You stay organized in a fast-paced environment You're independent, but team-oriented You're comfortable with change and adapt quickly You take pride in doing things the right way - and documenting them clearly Bonus if you've done inside sales or high-volume customer interaction. GrowthAdvancement We are a growing company with potential for future advancement.

This Role Is NOT For You If:

You sound like a robot You prefer scripts over real conversations You're uncomfortable with performance expectations What You'll Get $18/hour base + performance bonusescommission (Top performers make $55K+ per year) Full benefits (Health, Dental, Vision) 401(k) with company match Paid Time Off + Sick Leave Ongoing training and career development A team environment that pushes you to improve and succeed Schedule Full-time (40 hours/week) Saturdays are rotated

Pay:

Up to $26.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person