IMKO Workforce Solutions is seeking a Customer Service Representative to support clients and candidates in a fast-paced staffing environment. You'll respond to inquiries by phone and email, provide timely information, resolve routine concerns, maintain accurate records, and coordinate with recruiting and account teams. Success requires clear communication, patience, sound judgment, and dependable follow-through. This people-focused role offers exposure to diverse industries and the opportunity to build customer service, recruiting, and workforce-management skills while contributing to meaningful connections between people and work. Join a relationship-driven team that values integrity, respect, responsiveness, and personalized service. Responsibilities Respond to customer, client, and candidate inquiries by phone and email. Provide accurate information about services and next steps. Resolve routine concerns and escalate complex issues appropriately. Maintain accurate customer records and document interactions. Coordinate with recruiting and account teams to ensure timely follow-up. Deliver respectful, responsive, and personalized service. Required Skills Customer service Verbal communication Written communication Telephone etiquette Email correspondence Active listening Issue resolution Data entry Recordkeeping Team coordination