The Dent County Health Center is seeking a compassionate, detail-oriented, and tech-savvy individual to support patient registration, scheduling, phone management, and WIC services.

KEY RESPONSIBILITIES

• Greets patients and visitors and provides professional, courteous assistance at the front desk.
• Performs patient check-in and registration, verifies demographic and insurance information, and ensures required forms and documentation are completed.
• Schedules, confirms, reschedules, and cancels appointments for clinical and other health department services.
• Responds to inquiries received by phone, email, electronic communication, and written correspondence and directs individuals to the appropriate program or staff member.
• Addresses routine and more complex patient concerns related to appointments, billing, insurance, claims, and available services, escalating issues when appropriate.
• Maintains accurate documentation of patient interactions, appointments, communications, and services within applicable electronic systems.
• Provides patients with information regarding available health department services, program requirements, insurance or payment processes, and applicable policies.
• Coordinates referrals and assists with communication between patients, clinical staff, laboratories, pharmacies, insurance providers, and other organizations as appropriate.
• Assists with insurance verification, billing information, claims follow-up, prior authorization inquiries, and related administrative processes as assigned.
• Utilizes multiple electronic health record, billing, scheduling, communication, and program-specific software platforms efficiently and accurately.
• Provides administrative support for clinical services, including scanning, filing, records management, correspondence, and preparation of patient documentation.
• Assists with basic medical coding and billing functions as assigned and within the employee's training and competency.
• Performs WIC clerical duties, including scheduling participants, maintaining program records, assisting with required documentation, and supporting WIC staff and participants.
• Protects confidential patient and participant information and complies with HIPAA and other applicable privacy requirements.
• Assists staff with routine computer, software, printer, peripheral, and basic information technology troubleshooting and communicates more complex technology issues to appropriate support personnel.
• Maintains familiarity with agency software, electronic systems, office equipment, and technology necessary to support daily operations.
• For staff assigned to Treatment Court duties, conduct observed urine drug screen (UDS) collections and complete required documentation in accordance with Treatment Court protocols. Same-sex observation requirements will be followed when applicable.
• Receives general supervision from a designated supervisor and carries out assigned responsibilities independently within established guidelines.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong customer service and interpersonal skills with the ability to communicate effectively with patients, staff, and community members.
• Ability to communicate professionally by telephone, electronically, in writing, and in person.
• Strong problem-solving and critical-thinking skills.
• Ability to handle difficult or sensitive patient interactions professionally and empathetically.
• Ability to maintain accurate and confidential patient records.
• Ability to manage multiple priorities and interruptions in a busy clinical environment.
• Ability to navigate multiple computer systems and software applications simultaneously.
• Knowledge of standard office practices, records management, and electronic documentation.
• Basic understanding of healthcare terminology, insurance, billing, and claims processes.
• Ability to learn and apply basic medical coding procedures.
• Ability to learn and troubleshoot common computer, software, printer, and other basic technology issues.
• Ability to operate standard office and clinical administrative equipment.
• Ability to work collaboratively with clinical, WIC, administrative, and population health staff.

EXPERIENCE AND EDUCATION

• High school diploma or GED required.
• At least one year of customer service, healthcare, medical office, call center, insurance, or related experience preferred.
• Experience working in a healthcare or clinical setting preferred.
• Experience with electronic health records, scheduling systems, insurance verification, billing, or claims preferred.
• Medical billing or coding experience, education, or certification preferred.
• Demonstrated comfort with computers and basic information technology troubleshooting strongly preferred.
• WIC experience or familiarity with public health programs preferred.
• Bilingual skills are preferred but not required.

WORK ENVIRONMENT

• Office-based with occasional community events
• May require flexibility in work hours, included evenings or weekends, during public health emergencies.

COMPENSATION AND BENEFITS

• Competitive salary based on qualifications and experience.
• Comprehensive benefits package, including health insurance, paid time off, and retirement contributions.
• Professional development opportunities.

Dent County Health Center is an equal opportunity employer and a county public health agency serving Dent County residents.

Pay:

$15.00 - $17.00 per hour

Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person