Pay:

$18.00 - $20.00 per hour, depending on experience

Schedule:

Full-Time Location:

Springfield, MO Penmac Staffing is now hiring a customer service specialist for a professional legal office in Springfield, Missouri. This position is ideal for someone who enjoys building relationships, delivering exceptional customer service, and helping clients feel welcomed and supported from their very first interaction. The customer service specialist serves as a key point of contact for prospective and current clients, ensuring every interaction is handled professionally, efficiently, and with a high level of care. The ideal candidate is friendly, organized, detail-oriented, and confident communicating both in person and over the phone.

RequirementsQualified candidates should:

Have a minimum of 2 years of customer service experiencePossess strong communication and interpersonal skillsBe able to manage multiple phone lines and prioritize tasks effectivelyMaintain a professional demeanor with a positive and outgoing personalityDemonstrate strong problem-solving skills and attention to detailBe comfortable working in a fast-paced office environment and meeting deadlinesHave strong organizational and multitasking abilitiesExperience using Smokeball software is a plusResponsibilitiesAs a Communications Specialist, you will play a critical role in creating a positive experience for clients and prospective clients while supporting daily office operations.

Responsibilities include:

Answering incoming calls and responding to emails professionallyRouting communications to the appropriate team membersProviding a VIP-level customer experience to clients and prospectsBuilding rapport with new contacts and scheduling consultationsEnsuring qualified new client inquiries are scheduled or connected with an attorneyManaging follow-up systems for prospective clientsMaintaining accurate call logs, task lists, and communication recordsSupporting daily office operations while maintaining high professional standardsAssisting with client communication workflows and appointment coordinationWhy You'll Enjoy This OpportunityThis customer service specialist position offers the opportunity to work in a professional office environment where communication and client service excellence are highly valued. Successful candidates will enjoy helping people, building relationships, and contributing to a positive client experience while supporting a growing team. Apply online or contact Penmac Staffing's Springfield Branch for more information. Why Penmac? Penmac Staffing offers affordable health insurance options with no waiting period! Long-term Penmac employees may participate in our 401k retirement savings plan and become participants in our employee stock ownership plan. We provide free, fast, and friendly help finding a job that matches your skills and schedule. About Penmac Staffing We have been placing people first since 1988. We offer temporary, temp-to-hire, long-term, and direct hire job opportunities in a variety of industries. Penmac, a 100% employee-owned company, operates over 30 offices in eight states. Penmac is an Equal Opportunity Employer.