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Island View Casino Resort

Call Center Representative

Pay: Not specified
Posted: 3 weeks ago
Location: Gulfport, MS (Onsite)
Last Updated: 2 days ago
Hours: Full-Time
Expires: 12/8/2026

Job Description

TITLE Call Center Representative
DESCRIPTION
Provides superior customer service and has the resiliency to deal with difficult guests and also the ability to work harmoniously with coworkers, meets department standards regarding dialogue and customer courtesy, achieves proficiency in all queues as deemed necessary by management, follows the prescribed script while handling calls, utilizes several computer programs simultaneously to obtain information required to effectively service the guests, processes online reservations for hotel rooms, receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information.
POSITION REQUIREMENTS
At least 1-year working in a high-volume call center, data entry, customer service or a related field required.
FULL-TIME/PART-TIME
Part-Time
PAY RATE POSITION
Call Center Representative
LOCATION
Island View Casino Resort
THIS POSITION IS CURRENTLY ACCEPTING
APPLICATIONS.
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Total Score
33
out of 100
Average of individual scores