Customer Service Representative (Hattiesburg, MS, 39401) | 06/15/26

Job Description Title:

Customer Service Representative Location:

Hattiesburg

MS, 39401

Job Type:

12 months

Pay

XXXXXXXXXXX

hourly on W2

Shift:

(Our core business hours from 7am to 7:30 pm MF but we are responsible for customer operations 24 hours a day; 7 days a week; Position Summary Our team of Customer Service Representatives assists customers in person at our Business Office. We value our customers and are looking for team members committed to delivering world-class value in every customer interaction. On a typical day, consultants may: Discuss starting, stopping, or transferring electric service

Explain payment options and offer personalized energy-related products and services

Report emergency situations

Address other general inquiries We are seeking candidates who are: Excited to be part of a team

Naturally curious and take pride in resolving issues

Kind, efficient, empathetic, and resourceful

Willing to make important decisions

Excellent problem-solvers

Dependable and resilient

Self-aware and driven to take ownership of their career

Computer-savvy, proficient in Microsoft Outlook, Word, Excel, and PowerPoint Responsibilities Explain billing issues and identify causes of high bills

Initiate, establish, transfer, and disconnect electric service while offering appropriate products/services

Handle general customer inquiries and XXXX discussions

Educate customers on energy usage and payment options

Assist customers with self-serve payment arrangements Functional Expertise Answer complex credit and billing inquiries

Investigate high bills, analyze customer credit status, quote amount due, and offer solutions

Process service orders and respond to service/XXXX questions

Update and maintain customer Personally Identifiable Information (PII)

Adhere to established policies, procedures, and quality standards

Report service disruptions, system outages, and technical issues

Provide solutions to unstructured problems requiring conceptual thinking

Clearly document all customer interactions

Meet individual performance metrics including call handling and call quality Business Acumen Adapt to a 24/7 working environment with shift changes due to business needs

Work required overtime and fulfill on-call obligations

Maintain knowledge of all company products and services

Ensure security of customer records Engagement Participate in activities to improve customer satisfaction and business performance

Manage peer relationships in a manner that fosters trust and teamwork Qualifications High school diploma or GED equivalent required

Reliable, committed, and customer-focused

Excellent interpersonal, organizational, and multitasking skills