About Duckworth Duckworth is the only source-verified Merino wool company made 100% in the USA. We follow our wool from the sheep in Montana to the finished garment, and we're proud of every step in between. Our home is on Main Street in the heart of downtown Bozeman. This holiday season, we're looking for a friendly, well-spoken Customer Service Representative to help our customers through online and phone orders. If you like helping people and believe in products made the right way, we'd love to meet you. This is considered a temporary role, with the opportunity to become full-time post-holiday season. What You'll Do Learn our products inside and out through Duckworth's training program. Answer customer questions and concerns quickly and accurately, treating every customer with respect and care. Enter order, billing, and scheduling details into our systems. Log every customer interaction on the order so the team can track each issue to resolution. Process returns and exchanges. Help out with other tasks as needed. It's a small team, and we all pitch in.

What You Bring Clear communication:

You write and speak confidently with customers and team members at every level.

Active listening:

You give people your full attention, take time to understand them, and ask good questions.

Time management:

You stay organized and get your work done efficiently.

Follow-through:

You pick things up quickly, stick to your schedule, and see problems through to the end.

A positive attitude:

You're energetic, friendly, and easy to talk to.

Pride in your work:

You're self-motivated, work hard, and care about doing things well.

A heart for service:

You're always looking for ways to help. Qualifications At least 2 years of customer service experience Comfortable using Microsoft Office and CSMs like Zendesk High school diploma or GED Available to work through the holiday season Why Join Us A Main Street workplace in downtown Bozeman A chance to represent an American-made brand that customers love

Job Types:

Part-time, Temporary Pay:

$18.00 - $20.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person