OVERNIGHT Veterinary Client Service Representative

Client Services Representative (Reception Desk - Veterinary Hospital) Bozeman, MT | Full-time | Overnights & Weekday and Weekend Shifts (Shift Differential Paid for Overnight Staff) Join Our Growing Specialty Veterinary Hospital - Multiple Openings Available! Bridger Veterinary Specialists (BVS) is hiring several Client Services Representatives (CSRs) to join our growing team. We are specifically seeking candidates available to work overnight shifts as we continue expanding our 24-hour specialty care services. In this role, you'll be the welcoming presence that ensures every client and patient feels cared for, supported, and informed. As a key team member at our front desk, you will help deliver an exceptional experience for clients traveling from all over Montana and surrounding states. Our recently expanded 22,000 sq. ft. hospital offers state-of-the-art specialty services, including MRI, Radiation Therapy, Neurology, Ophthalmology, and more. We are proud of our culture of excellence, compassion, and teamwork.

What You'll Do:

• Greet clients warmly and guide them and their pets to the correct exam rooms
• Build trusting relationships with clients, patients, and referring veterinary clinics
• Answer phones, schedule appointments, and manage client communications
• Create and maintain client/patient charts; gather medical records and diagnostics before appointments
• Maintain a clean, welcoming lobby and exam rooms
• Check clients in and out, take deposits, and discuss payment options with professionalism
• Communicate clearly and efficiently across all departments
• Respond to emails, enter lab results, and maintain accurate digital records
• Use veterinary software confidently in a fast-paced, multi-tasking environment
• Address client concerns or complaints with empathy, clarity, and follow-through

Ideal Candidate Traits:

• Steady, dependable, and thrives on being part of a cohesive team
• Detail-focused and conscientious, with a proactive approach to organization and cleanliness
• Compassionate and emotionally intelligent, especially under pressure
• Naturally service-minded, takes initiative without seeking the spotlight
• Maintains a calm, solutions-oriented attitude in busy or emotionally charged situations
• Strong communicator who listens well and responds thoughtfully

Preferred Qualifications:

• 2+ years of experience in a veterinary hospital or client service environment
• Familiarity with veterinary software and medical records
• High school diploma or equivalent
• Professional demeanor and ability to maintain confidentiality
• Ability to navigate multiple priorities with accuracy and grace

Benefits and Perks:

• Competitive pay based on experience
• Full-time

OVERNIGHT

With

SHIFT DIFFERENTIAL

• Flexible scheduling with evening, Late-night, and weekend shifts
• Health, dental, and vision insurance
• Paid time off (PTO)
• 401(k) with employer match
• Continuing education opportunities
• Uniform allowance
• Pet care discounts
• Potential sign-on or relocation bonus for qualified applicants About Bridger Veterinary Specialists (BVS): Opened in 2018, BVS is Montana's first referral-only specialty hospital, offering a wide range of advanced services including:
• Surgery (orthopedic, neuro, and soft tissue)
• Oncology (chemotherapy, immunotherapy, radiation)
• Internal Medicine
• Neurology
• Ophthalmology
• Advanced Imaging (MRI, CT, cardiac ultrasound) We are a 24-hour care facility dedicated to excellence in veterinary medicine and compassionate client care.

to join a growing, purpose-driven team that values professionalism, kindness, and teamwork—especially during the times our patients need it most.

Job Types:

Full-time, Part-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Relocation assistance Uniform allowance Vision insurance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Bozeman, MT 59718 (Required) Ability to

Relocate:

Bozeman, MT 59718: Relocate before starting work (Required)

Work Location:

In person