Service Advisor - Basecamp Powersports Gallatin The team at Basecamp Powersports Gallatin is seeking a Service Advisor who is more than a writer of repair orders. You are a guide, a communicator, and someone who takes pride in helping customers outfit their adventure with confidence. This is an opportunity to take ownership of the customer experience, build strong relationships, and be part of a team that values accountability, clarity, and continuous improvement. If you take pride in setting clear expectations, creating trust, and delivering a seamless service experience, this role is built for you. Why Join Basecamp Powersports?

• Opportunity to be the connection between the customer and the shop, shaping the full service experience
• A structured environment focused on efficiency, communication, and clear processes
• Be part of a team that values accountability, performance, and culture
• Play a key role in helping customers confidently outfit their adventure What You'll Do Lead and Develop
• Take ownership of your personal development and continuously improve your communication and product knowledge
• Be a positive contributor to the team through clear communication and collaboration
• Support technicians and team members by ensuring clarity on jobs and expectations
• Hold yourself accountable to a high standard of professionalism and follow through Drive Operations and Efficiency
• Write clear and accurate repair orders that set technicians up for success
• Manage workflow by coordinating between customers, technicians, and parts
• Maintain organization across open repair orders, updates, and timelines
• Follow established processes for job flow, communication, and documentation Deliver an Exceptional Customer Experience
• Guide customers through the service process with transparency and confidence
• Clearly explain recommendations, timelines, and costs so customers can make informed decisions
• Keep customers updated throughout the process and deliver on commitments
• Build long term relationships by helping customers get the most out of their machines and their time on them What We're Looking For
• Experience in a service advisor role or customer facing position in powersports, automotive, or similar field
• Strong communication skills with the ability to translate technical information clearly
• Organized and able to manage multiple priorities in a fast paced environment
• Self motivated with a high level of accountability
• A solutions focused mindset with a strong sense of ownership What Success Looks Like
• Clear, accurate repair orders that support technician efficiency
• Strong workflow management with minimal delays or confusion
• High customer satisfaction and repeat business
• Consistent communication and follow through
• A service experience that builds trust and keeps customers coming back Compensation and Benefits
• Competitive wage plus performance based incentives with flexible pay plans Entry level: $45,000 to $60,000 Experienced advisor: $60,000 to $80,000 High performing advisor: $80,000 to $110,000
• 401 k, Health, Dental, Vision, Short Term, Long Term, Accident
• PTO and Paid Holidays
• Employee Discounts
• Working with a team who shares the same passion for powersports Why This Role Matters This role is the bridge between the customer and the shop.

It sets the tone for the entire service experience. When done well, it builds trust, creates clarity, and ensures every customer feels confident getting back out there. If you take pride in communication, ownership, and helping customers outfit their adventure, we would love to hear from you.

Benefits:

Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance 401 k

Pay:

$60,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person