Description:

Service Advisor - Express Maintenance Join our dynamic team as a Subaru Express Maintenance Service Writer, where you will play a vital role in delivering exceptional customer service and ensuring smooth communication between our clients and service technicians. This position offers an exciting opportunity to work in a fast-paced environment dedicated to maintaining the high standards of Subaru's brand and customer satisfaction.

Key Responsibilities:

Greet customers promptly and professionally, providing a welcoming experience Assist customers in understanding their vehicle's maintenance needs and explain service recommendations clearly Write detailed and accurate service orders for express maintenance procedures Coordinate with technicians to ensure timely completion of services Maintain effective communication with customers regarding service status and vehicle readiness Upsell additional services when appropriate, based on customer needs and vehicle requirements Manage and update service records accurately in the system Ensure a high level of customer satisfaction through professional and courteous interactions

Skills and Qualifications:

Previous experience in automotive service writing or customer service preferred Strong knowledge of automotive maintenance and repair procedures Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Detail-oriented with strong organizational skills Proficiency in using service management software and basic computer skills Valid driver's license and clean driving record At our dealership, we foster a collaborative and growth-oriented environment, committed to providing our team members with ongoing training and development opportunities. Join us and be part of a company that values integrity, excellence, and customer satisfaction.

Requirements:

Education and Experience:

High School Diploma or Equivalent.