Insurance Customer Service Representative

Benefits for the

Insurance Customer Service Representative:

Competitive base salary (commensurate with experience) Competitive commission structure (when licensed) Bonus incentive based on individual/agency performance Paid time off - personal time and holidays Training/coaching provided Qualifications for the

Insurance Customer Service Representative :

Property & Casualty Insurance license is preferred, or willing to obtain within 90 days of start date Customer service and/or sales experience is required Commercial Insurance experience is a plus Strong phone contact handling skills and active listening Strong attention to detail Excellent analytical skills Works well in a fast paced environment Very strong interpersonal communication skills Responsibilities for the

Insurance Customer Service Representative:

Effectively manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers

Job Types:

Full-time, Part-time Pay:

$17.00 - $19.00 per hour

Benefits:

Paid time off

Education:

High school or equivalent (Required)

Work Location:

In person