Member Service Representative

Open until filled

Salary DOE Job Summary:

Under general supervision, the MSR ll, must be able to satisfactorily perform all the job duties of MSR l position; MSR ll position allows opportunity for further development within the department, deeper dive into account offerings, such as opening, maintaining and closing IRA accounts, trust accounts, business member services, further training in the account and card dispute process, filing fraud loss claims. In addition performs a variety of records' support duties including preparing and scanning Teller work, signature cards, loan documents, updated member related documents, contracts, invoices, internal forms and communications as appropriate. Courses and/or training may be required.

Essential Duties and Responsibilities and Expectations:

Include the following, other duties may be assigned. Work involves extensive personal contact with others and/or is usually of personal or sensitive nature, a significant amount of trust, confidentiality and diplomacy is required, in addition to normal courtesy and tact. Open, maintain, and close specialty credit union accounts, including but not limited to: IRA accounts, Trust accounts, Business/Commercial accounts, Share Certificate of Deposits, safe deposit boxes, etc. Gives prompt efficient and accurate service in the processing of all transactions including new and/or replacement

ATM/VISA

check/VISA credit cards, card limit increases, lifting travel blocks, resetting pins, Share Certificate and IRA accounts. Account reconciliation may include assisting members to dispute fraudulent activity. Opens new member accounts and provide information to new and prospective members by explaining and cross-selling credit union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificate, IRAs, safe deposit boxes, etc. Effective performance of scanning functions include but not limited to: prepare documents for scanning ensuring proper order and placement into appropriate electronic record, consistent titling of electronic images to ensure ease of accessibility, image quality. Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, rules and regulations, including including but not limited to Bank Secrecy Act, Fair Lending, Know Your Member, robbery, safety and security procedures. Follow all credit union policies and procedures. Represent the credit union in a positive and professional manner with all people including fellow employees, members, management, board members and outside vendors. Attends and participates in meetings as required. Completes required courses as assigned for ongoing compliance and continuing education. May be requested to travel to other branches, or facilities Report to work on time each scheduled day.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person