Customer Success Associate

At PFL a Vomela Company, every role opens a path to grow because your potential fuels our progress. Take pride in being part of a company thriving on the global stage, where our people create immersive brand experiences that leave a lasting impression. Here, you're not just an employee; you're an owner with a real stake in our success.

Our strength is our people:

a global team turning collaboration into extraordinary results.

Job Summary:

Customer Success Associates are accountable for managing PFL's MarTech customer base, delivering customer success through outstanding execution, communication, and teamwork.

Schedule:

Monday-Friday regular business hours

Hourly Rate of Pay:

$25.00-$26.00/hour Requirements What You Will Do Provide outstanding day-to-day customer service via phone and email Attend team huddles to discuss team workload and priorities to ensure customer success Manage customer inventory levels to minimize disruption of service due to insufficient inventory without overstocking Perform duties necessary to launch new campaigns on time for customers, including but not limited to: timeline management through clear communication, program administration, procurement of physical items, production oversight, and facilitation of customer testing. Maintain open communication with Customer Success Managers regarding customer needs, new opportunities, customer problems, and how we will deliver success to each customer Generate and deliver periodic reports to customers Document customer-specific processes in Standard Work Create, participate in or manage one-off projects as directed Work effectively with all areas in the company to ensure customer success Contribute to continuous process improvement within the team and within

Customer Success What Success Looks Like:

Successful Customer Success Associates:

Ask thoughtful questions before proposing solutions Take initiative to recommend improvements instead of simply fulfilling requests Are energized by goals, performance metrics, and continuous improvement Build trust by understanding customers' business, not just their project specifications Combine relationship-building with accountability for results Qualifications 2+ years customer service experience and a proven passion for customer success. Deals effectively with ambiguity and situations where there is not a single "right" answer Dynamic, self-motivated, high-energy team player who inspires others Demonstrates resilience in the face of adversity Willing to give and receive feedback to improve performance of self and others Identifies and analyzes significant problems and opportunities Recommends innovations that result in changes to existing services, procedures, and policies Evokes trust from others by keeping commitments and adhering to high ethical standards Impeccable attention to detail Sets high "stretch" standards of performance for self and all co-workers Accurately assesses the opinions and feelings of others; patient, empathetic, listens actively Demonstrates consistent logic, rationality and objectivity in decision making Familiar with basic business and accounting concepts Demonstrates basic adherence to project management principles and use of project management software Represents PFL/Vomela and the values we stand for: CARES ( Commitment, Accountability, Respect, Excellence, Service)

Essential Functions:

Proficient in navigating both internal and external software systems. Demonstrates the ability to use various software platforms efficiently and effectively including but not limited to: o ADP/Timeclock o PFL Database o Microsoft Products o Confluence Execute physical tasks required to successfully perform CSA position such as standing/sitting for 8-hour shifts. Occasionally lifting, and transporting objects weighting up-to 20 pounds Variety of functional movements including grasping, lifting, carrying, pushing, pulling, reaching, twisting, bending, stooping, climbing, and more. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources