Accentuate Staffing is seeking a Customer Order Processing Representative with a power technology company in Apex, NC. As a Customer Order Processing Representative you will be the primary point of contact for products, services, and delivery dates while ensuring customer satisfaction at all times.

Responsibilities:

Handling a broad range of customer inquiries via multiple channels in a timely, professional manner. Providing product, pricing, and service information to customers. Entering and maintaining accurate customer orders using various software applications. Resolving a broad spectrum of customer complaints and issues with empathy and understanding Collaborating cross-functionally to provide accurate and timely information to customers

Requirements:

Must have previous customer service experience in a manufacturing order processing role Must have B2B customer service experience - processing orders, tracking orders, & product pricing Must be familiar with order processing software platforms Associates degree Have excellent communication skills, both written and verbal. Be able to work well with others in a busy and dynamic team environment. Be able to prioritize and multitask effectively while being detail-oriented and organized. Demonstrate empathy and patience when dealing with customers. Be proficient in using computers and technology. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect. Collaborative Team Player -

Collaborative:

Is intentional about seeking input and including others when making decisions.

Humility:

self aware, vulnerable, willing to reflect critically on opportunities for self improvement.

Interpersonal Influence:

listens, masters productive conflict, works across functions and BU boundaries.

Trustworthy:

Builds trusting relationships by being transparent and acting with integrity. Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. #accentuate2

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person