Job Overview We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. In this role, you will serve as the primary point of contact for customers, providing exceptional customer service while accurately documenting service requests and ensuring smooth communication between customers and technicians. Your expertise in automotive diagnostics and repair will be essential in guiding customers through their vehicle maintenance needs. Responsibilities Greet customers promptly and professionally, assessing their automotive service needs. Document customer concerns and requests clearly to ensure accurate service transmission to technicians. Provide detailed explanations of services required, including oil changes, brake repairs, and other vehicle maintenance tasks. Upsell additional services based on customer needs and vehicle condition. Maintain an organized workflow by scheduling appointments and managing service orders efficiently. Handle cash transactions accurately while ensuring proper documentation of all sales. Collaborate with technicians to ensure timely completion of services and communicate any updates to customers. Follow up with customers post-service to ensure satisfaction and address any further questions or concerns. Requirements Proven experience in customer service within the automotive industry is preferred. Strong knowledge of automotive diagnostics, repair procedures, and vehicle maintenance practices. 1-5 years of Toyota Experience Excellent communication skills with the ability to explain technical information clearly to customers. Experience in upselling services and products effectively. Familiarity with various automotive services including oil changes, brake repairs, and auto body repair is a plus. Ability to work well in a fast-paced environment while maintaining attention to detail. A positive attitude and a commitment to providing outstanding customer service. Join our team as a Service Writer where your passion for automotive care meets exceptional customer interaction!

Job Type:

Full-time Pay:

$67,603.00 - $95,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person