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Customer Service Representative/Dispatcher
Job
Bullman Heating and Air
Asheville, NC (In Person)
Full-Time
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Job Description
Customer Service Representative/Dispatcher Bullman Heating and Air - 3.7 Asheville, NC Job Details Full-time 7 hours ago Benefits Paid training Paid holidays Dental insurance Paid time off Vision insurance Qualifications Customer records maintenance Computer operation Phone communication Service scheduling Staff scheduling Team scheduling Dispatching Reservation systems Computer skills Customer information system software Communication skills Entry level Client interaction via phone calls Customer data entry Full Job Description Bullman Heating and Air is hiring a Customer Service Representative / Dispatcher to support our residential and light commercial operations in the Asheville, NC area. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and knows how to keep technicians scheduled, informed, and productive. If you're organized, calm under pressure, and great on the phone, this is a key role on our operations team. What You'll Do Answer inbound calls and assist customers with scheduling service and installations Dispatch technicians efficiently for residential and light commercial calls Manage daily schedules to maximize productivity and response times Communicate clearly with technicians regarding job details, updates, and changes Provide excellent customer service before, during, and after appointments Accurately enter and update customer and job information in the system Handle customer questions, concerns, and follow-ups professionally Support the service and installation teams as needed Represent Bullman with professionalism and a positive attitude What We're Looking For Previous CSR, dispatch, or call-center experience (home services preferred) Strong communication and customer-service skills Ability to multitask and stay organized in a fast-paced environment Comfortable using scheduling software and computer systems Dependable, detail-oriented, and team-focused Ability to remain calm and professional during high-volume periods What We Offer Competitive hourly pay based on experience Paid training and ongoing support Health, dental, and vision insurance Paid time off and paid holidays Consistent schedule and stable work environment Growth opportunities within the company Why Bullman? Our Customer Service Representatives and Dispatchers are the heartbeat of our operation. If you enjoy helping customers, supporting technicians, and being part of a tight-knit team, we'd love to meet you. NearU is an Equal Opportunity Employer