Weekend Customer Service Representative

Job Title:

Weekend Customer Service Representative Location:

Burlington, NC -

In Office Company:

Always Best Care Senior Services Reports To:

Team Lead, Director of Quality Care, HR Supervisor and Agency Owner Work Schedules:

Friday, Saturday, & Sunday 8a-8p

Pay:

$21-22/hour

About Us:

Always Best Care Senior Services is dedicated to providing exceptional in-home care for seniors. We believe our caregivers are our most valuable asset, and we're looking for compassionate a Customer Service Representative to join our growing team.

Position Overview:

As a Weekend Customer Service Representative, you will oversee client schedules, manage staffing needs, and act as a key point of contact for Care Professionals and families. This role requires strong organizational and interpersonal skills, with a focus on problem-solving in high-pressure situations

Primary Responsibilities:

Answer and manage a high volume of calls. Schedule and coordinate in-home care assignments for Care Professionals. Communicate consistently and clearly with Care Professionals, clients, and their families regarding assignments and care details. Monitor daily schedules to ensure timely arrival and departure of Care Professionals. Support orientation by matching new Care Professionals with clients requiring ongoing care. Address concerns related to care or employment from both clients and Care Professionals. Actively manage on-call situations during weekends, resolving urgent staffing or care issues.

Qualifications:

High School Diploma or GED required. Must be 18 years or older. Valid Driver's License, active car insurance, and vehicle registration required.

Previous Scheduling Experience Preferred Benefits:

BCBS & Supplemental Insurance (Immediate) 401(k) eligibility after one year 14 days of PTO after 90 days (prorated upon hire, no rollover) Immediate Pay If you have any questions regarding this position, please call the office and ask to speak to HR at 336-270-4352. #

INO Job Type:

Full-time Pay:

$21.00 - $22.00 per hour Application Question(s): Are you able to work the proposed schedule, Friday, Satrurday, and Sunday 6a-6p?

Work Location:

In person