The Role Yeargan's Top Notch Automotive is looking for a dependable, organized Customer Service Representative to support our service advisor and help keep our front office and daily shop workflow running smoothly. You will be one of the first people our customers speak with and one of the last people they see when picking up their vehicles. We need someone who is warm and professional with customers, accurate with details, and comfortable following established procedures in a busy small-business environment. This is a customer-service and administrative support position—not a sales-heavy service advisor role. Automotive experience is welcome, but strong customer service, organization, follow-through, and the ability to learn our systems matter most. What You'll Do Answer phones, assist customers, take complete messages, and route questions appropriately. Schedule and confirm appointments and enter accurate customer, vehicle, and concern information. Greet and check in customers, collect keys and information, and prepare required paperwork. Document customer messages and requested callbacks accurately and route repair-status, estimate, authorization, recommendation, and technical questions to the service advisor. Prepare checkout paperwork, process payments accurately, issue receipts, and release vehicles only after required documentation and payment are complete. Receive and inspect parts deliveries, verify them against purchase information, record receipt, and stage parts for the correct repair order. Track office and shop supplies, update inventory, help with periodic counts, and request replenishment before supplies run out. Maintain organized records, customer areas, keys, messages, mail, and front-office supplies. Follow company SOPs and checklists consistently and communicate promptly when something does not match or needs management attention. Pitch in with other reasonable administrative and customer-service duties in our small-shop environment. What We're Looking For At least one year of customer service, reception, scheduling, retail, hospitality, or administrative experience preferred. Clear, friendly, and professional communication in person, by phone, text, and email. Strong accuracy, organization, and follow-through—even when several things are happening at once. Comfort with computers, phones, payment systems, and learning automotive-shop software such as Tekmetric. Dependable attendance, punctuality, sound judgment, and respect for confidential customer information. Basic math and cash-handling ability. Automotive-shop experience is helpful but not required. Schedule & Compensation Full-time, hourly, non-exempt position.

Starting pay:

$22.00 per hour.

Regular schedule:

Monday-Thursday, 7:00 a.m.-6:00 p.m., consisting of four 10-hour workdays with a one-hour unpaid meal period. This position is not eligible for a production or performance bonus. Benefits Medical, dental, and vision insurance available after 90 days, subject to plan terms. Retirement plan participation according to applicable eligibility requirements. Paid holidays, vacation, and personal time off according to company policy. A consistent four-day workweek with Fridays, Saturdays, and Sundays normally off (with some holiday make-up exceptions). About Yeargan's Yeargan's Top Notch Automotive is an independent automotive repair shop serving Carrboro, Chapel Hill, and the surrounding community. We value honest communication, quality work, accountability, teamwork, and doing things the right way. Because we are a small shop, every person's reliability and contribution matter. How to Apply Submit your résumé and a brief note explaining why this role interests you and what makes you especially strong at customer service, organization, or follow-through. Yeargan's Top Notch Automotive, Inc. is an equal opportunity employer.